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What should I do when my Allentown home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your loved ones – against the various risks you might experience, like burglary, fire, and flooding. Despite the fact that your home may be prepared, that doesn’t necessarily mean you are. Do you understand what to do if your Allentown home alarm system goes off? The sound of an alarm is often startling, confusing, and may provoke panic. Your best bet is to stay level-headed and adhere to these easy tips.

Steps to Take If Your Home Alarm System In Allentown Goes Off

You don’t want to be in this situation, but it’s also why you ordered a home alarm system from the outset. You’re awakened from a deep sleep with the telltale sounding of an alarm after one of your sensors has been activated. What should you do?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is blaring, and your heart is racing. But keeping yourself calm is the optimal way to evaluate what’s going on. Avoid the urge of trying to deal with the emergency yourself but instead allow your monitoring agents and first responders to carry out their job.
  2. Attend to your family members. Your primary concern should be your loved ones and getting them out of danger. In the case of a intrusion, this might include moving to a designated safe zone as far from entrances as possible. The trespasser was probably already frightened away by the alarm, but it’s always wise to take extra precaution. If there’s smoke or a blaze, you ought to vacate your residence right away.
  3. Remember your phone. Most homeowners keep their phones with them all the time these days, but you might neglect to grab it during a crisis. Try to remember it. You’ll have the opportunity to stay in touch with your monitoring professionals and receive alerts through your home security app.

Collaborate With Your 24-hour Monitoring Specialists

Whenever your home alarm system in Allentown goes off, your round-the-clock monitoring professionals will act immediately. Their first move is to confirm your alarm, and that includes reaching out to you. The protocol they adhere to is based on the sort of emergency. For instance, if the emergency is of a medical nature, one effort will be made to contact you before help is dispatched. If you’re dealing with a break-in - the most common kind of alarm - a monitoring agent will abide by these guidelines to get in touch with you:

  • An attempt will be made to contact you using the touchscreen interface. You will generally be required to supply a passcode.
  • If that doesn’t result in an answer, a call is made to your principal contact number.
  • A second number or first emergency contact is attempted next.
  • If there still isn’t an answer, area police are sent.
  • Your monitoring agents will attempt to reach you again once authorities are contacted.

If you're not in a situation where you can interact with monitoring agents, don’t fret. Help will still be sent even if you're unable to confirm the emergency.

Be prepared for any emergency with a Vivint home alarm system in Allentown

Stay ready for any crisis with a modern home alarm system in Allentown from Vivint. Call (601) 514-6514 to start the customization of your home’s protection today.